We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes how dooklik.com collect and process your personal information through its websites, devices, products, online services and applications that reference this Privacy Notice (together “dooklik Services”). By using dooklik Services, you are consenting to the practices described in this Privacy Notice.
What Personal Information About Customers Does dooklik Collect?
Please note that dooklik will not use your personal information to independently market or advertise to you, unless you are using one of our apps or services directly.
We collect your personal information in order to provide and continually improve our products and services.
Here are the types of personal information we collect:
- Payment information you provide us, such as your payment card number or bank account number.
- Information You Give Us: We receive and store any information you provide in relation to dooklik Services. You can choose not to provide certain information, but then you might not be able to take advantage of many of our dooklik Services.
- Automatic Information: We automatically collect and store certain types of information about your use of dooklik Services, including information about your interaction with content and services available through dooklik Services. Like many websites, we use "cookies" and other unique identifiers, and we obtain certain types of information when your web browser or device accesses dooklik Services and other content served by or on behalf of dooklik on other websites.
- Information from Other Sources: We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.
For What Purposes Does dooklik Use Your Personal Information?
We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:
- Purchase and delivery of products and services. We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
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Provide, troubleshoot, and improve dooklik Services. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of dooklik Services.
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Provide voice, image and camera services. When you use our voice, image and camera services, we use your voice input, images, videos, and other personal information to respond to your requests, provide the requested service to you, and improve our services.
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Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers' information regarding place of establishment and bank account information for identity verification and other purposes.
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Communicate with you. We use your personal information to communicate with you in relation to dooklik Services via different channels (e.g., by phone, e-mail, chat).
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Fraud Prevention and Credit Risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, dooklik, and others. We may also use scoring methods to assess and manage credit risks.
What About Cookies and Other Identifiers?
To enable our systems to recognize your browser or device and to provide and improve dooklik Services, we use cookies and other identifiers.
A cookie is a small amount of information that’s downloaded to your computer or device when you visit certain websites. We use a number of different cookies on dooklik website, including strictly necessary, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
Some cookies are necessary to allow you to browse our website, use its features, and access secure areas. The use of these cookies is essential for the website to work. For example, we use user-input cookies for the duration of a session to keep track of a user’s input when filling in forms that span several pages.
We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages.
Advertising cookies are used on our website to tailor marketing to you and your interests and provide you with a more personalized service in the future. These cookies remember that you visited our website and we may share this information with third-parties, such as advertisers. Although these cookies can track your device’s visits to our website and other sites, they typically cannot personally identify you.
Does dooklik Share Your Personal Information?
Information about our customers is an important part of our business, and we are not in the business of selling our customers’ personal information to others. We share customers’ personal information only as described below and with subsidiaries and sister companies of dooklik that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
Transactions involving Third Parties: We make available to you services, products, applications, or skills provided by third parties for use on or through dooklik Services. You can tell when a third party is involved in your transactions, and we share customers’ personal information related to those transactions with that third party.
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Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions but may not use it for other purposes.
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Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that dooklik, or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
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Protection of dooklik and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms of Serviceand other agreements; or protect the rights, property, or safety of dooklik, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.
How Secure Is Information About Me?
We design our systems with your security and privacy in mind.
We work to protect the security of your personal information during transmission by using encryption protocols and software.
We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
Our devices offer security features to protect them against unauthorized access and loss of data.
It is important for you to protect against unauthorized access to your password and to your computers, devices, and applications. Be sure to sign off when finished using a shared computer.
What About Advertising?
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Third-Party Advertisers and Links to Other Websites: dooklik Services may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services.
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Use of Third-Party Advertising Services: We provide ad companies with information that allows them to serve you with more useful and relevant dooklik ads and to measure their effectiveness. We never share your name or other information that directly identifies you when we do this. Instead, we use an advertising identifier like a cookie or other device identifier. For example, if you have already downloaded one of our apps, we will share your advertising identifier and data about that event so that you will not be served an ad to download the app again. Some ad companies also use this information to serve you relevant ads from other advertisers.
What Information Can I Access?
You can access your information, including your name, address, email, company name, phone number, payment options, profile information and purchase history in the "Manage Profile" section of the website.
What Choices Do I Have?
If you have any questions as to how we collect and use your personal information, please contact our Customer Service. Many of our dooklik Services also include settings that provide you with options as to how your information is being used.
As described above, you can choose not to provide certain information, but then you might not be able to take advantage of many of dooklik Services.
You can add or update certain information on pages such as those referenced in What Information Can I Access?. When you update information, we usually keep a copy of the prior version for our records.
If you don’t want to receive in-app notifications from us, please adjust your notification settings in the app or device.
The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies or other identifiers, how to have the browser notify you when you receive a new cookie, or how to block cookies altogether. Because cookies and identifiers allow you to take advantage of some essential features of dooklik Services, we recommend that you leave them turned on. For instance, if you block or otherwise reject the cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Services that require you to Sign in. For more information about cookies and other identifiers, see the Cookies section above.
If you want to browse our websites without linking the browsing history to your account, you may do so by logging out of your account here and blocking cookies on your browser.
In addition, to the extent required by applicable law, you may have the right to request access to or delete your personal data. If you wish to do any of these things, please contact Customer Service. Depending on your data choices, certain services may be limited or unavailable.
Are Children Allowed to Use dooklik Services?
dooklik does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use dooklik Services only with the involvement of a parent or guardian.
EU-US and Swiss-US Privacy Shield
We participate in the EU-US and Swiss-US Privacy Shield Framework regarding the collection, use, and retention of personal information from European Union member countries, the United Kingdom and Switzerland. We have certified with the Department of Commerce that we adhere to the Privacy Shield Principles.
If you have any inquiries or complaints about our handling of your personal data under Privacy Shield, or about our privacy practices generally, please contact us at:
[email protected]. We will respond to your inquiry promptly. If we are unable to satisfactorily resolve any complaint relating to the Privacy Shield, or if we fail to acknowledge your complaint in a timely fashion, you are kindly requested to contact us directly using our phone numbers mentioned in the “Contact Us” section of the website.
We sometimes provide personal information to third parties to perform services on our behalf. If we transfer personal information received under the Privacy Shield to a third party, the third party's access, use, and disclosure of the personal data must also be in compliance with our Privacy Shield obligations, and we will remain liable under the Privacy Shield for any failure to do so by the third party unless we prove we are not responsible for the event giving rise to the damage.
If you choose to use dooklik Services, your use and any dispute over privacy is subject to this Notice and our Terms of Service, including limitations on damages, resolution of disputes, and application of the laws of the Republic of Cyprus. If you have any concern about privacy at dooklik, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice will change also. You should check our websites frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Examples of Information Collected
Information You Give Us When You Use dooklik Services
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You provide information to us when you:
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search or shop for products or services in our stores;
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add or remove an item from your cart, or place an order through or use dooklik Services;
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download, stream, view, or use content on a device or through a service or application on a device;
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provide information in Your Account (and you might have more than one if you have used more than one e-mail address or mobile number when shopping with us) or Your Profile ;
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configure your settings on, provide data access permissions for, or interact with an dooklik device or service;
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communicate with us by phone, e-mail, or otherwise;
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complete a questionnaire, a support ticket, or a contest entry form;
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upload or stream images, videos or other files to dooklik Drive, or other dooklik Services;
As a result of those actions, you might supply us with such information as:
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identifying information such as your name, address, and phone numbers;
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payment information;
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your age;
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your location information;
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your IP address;
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e-mail addresses of your friends and other people;
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images and videos collected or stored in connection with dooklik Services;
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information and documents regarding identity, including Social Security and driver's license numbers;
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corporate and financial information;
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credit history information;
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device log files and configurations, including Wi-Fi credentials, if you choose to automatically synchronize them with your other dooklik devices.
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Automatic Information
Examples of the information we collect and analyze include:
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the internet protocol (IP) address used to connect your computer to the internet;
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login, e-mail address, and password;
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the location of your device or computer;
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content interaction information, such as content downloads, streams, and playback details, including duration and number of simultaneous streams and downloads, and network details for streaming and download quality, including information about your internet service provider;
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device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;
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dooklik Services metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application, information about uploaded images and files such as the file name, dates, times and location of your images);
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version and time zone settings;
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purchase and content use history;
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phone numbers used to call our customer service number;
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We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.
Information from Other Sources
Examples of information we receive from other sources include:
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updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily;
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account information, purchase or redemption information, and page-view information;
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information about your interactions with products and services offered by our subsidiaries;
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search results and links, including paid listings (such as Sponsored Links);
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credit information.
Information You Can Access
Examples of information you can access through dooklik Services include:
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status of recent orders (including subscriptions);
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your complete order history;
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personally identifiable information (including name, e-mail, password, and address book);
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payment settings (including payment card information);
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e-mail notification settings;
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your content, devices, services, and related settings, and communications and personalized advertising preferences;
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content that you recently viewed;
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Your Profile (including your product Reviews, Recommendations, Reminders and personal profile);